• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Licensing Issues

New Here ,
Aug 19, 2022 Aug 19, 2022

Copy link to clipboard

Copied

I have an Adobe Stock Enterprise account with 40 credits available. When I click license on a video I would like to use, the message "Welcome Back! Now that you're logged in, please make your selection again." comes up on my screen. I tried again and I still can't license the video. Help please. 

TOPICS
Licensing

Views

92

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 19, 2022 Aug 19, 2022

Copy link to clipboard

Copied

@Sierra24615937lz5a we are aware of this issue and will expect to post a permanent fix next week. I'm going to send you a workaround via direct message because I'm tracking customer reports. Please check your inbox on the forum in a moment.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 24, 2022 Aug 24, 2022

Copy link to clipboard

Copied

LATEST

This issue has been fixed. Please let me know if you encounter any issues.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started