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Licensing mistake - stock video

New Here ,
Aug 27, 2022 Aug 27, 2022

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I licensed the 4K by mistake - I wanted HD ( FILE #: 524340724). How do I get a credit? There should be a way to make HD the default.

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correct answers 1 Correct answer

Community Expert , Aug 31, 2022 Aug 31, 2022

Hi @hankjgg,

 

Apologies for the delayed response. You need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

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New Here ,
Aug 29, 2022 Aug 29, 2022

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No response? It's not easy getting help here.

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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Hi @hankjgg,

 

Apologies for the delayed response. You need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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