Licensing mistake - stock video

New Here ,
Aug 27, 2022 Aug 27, 2022

Copy link to clipboard

Copied

I licensed the 4K by mistake - I wanted HD ( FILE #: 524340724). How do I get a credit? There should be a way to make HD the default.

TOPICS
Licensing

Views

27

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Aug 31, 2022 Aug 31, 2022

Hi @hankjgg,

 

Apologies for the delayed response. You need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(s

...

Likes

Translate

Translate
New Here ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

No response? It's not easy getting help here.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 31, 2022 Aug 31, 2022

Copy link to clipboard

Copied

LATEST

Hi @hankjgg,

 

Apologies for the delayed response. You need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
express Get Adobe Express free

Easily make social graphics, flyers, logos, and more from thousands of free templates.

Get free app
Free to use, no credit card required
Resources
Buy Adobe Stock
Getting Started