LOST OR DELETED ADOBE STOCK ASSETS

New Here ,
Nov 30, 2021 Nov 30, 2021

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I have been an adobe stock client since July 13 2019, and I did use less than the 10 assets per month, and saving the others for when needed. It came as a surprise to me that when I stopped paying in August 13 (because I forgot to add my new credit card) my account was cancelled, and my available assets were not available anymore. Can anyone help me to solve this? since I had over 60 assets available in my account, and today when I reactivated both my Adobe Suite and my Adobe Stock Account i only have 10 assets available (the 10 i just payed for).

 

Thanks for your help!

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Account management , Libraries , Licensing , Plans and purchase

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Adobe Employee , Dec 01, 2021 Dec 01, 2021

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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