• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

ME PASÉ DE LA PRUEBA GRATUITA

New Here ,
Apr 08, 2024 Apr 08, 2024

Copy link to clipboard

Copied

Hola, tuve la prueba gratuita de Adobe Stock y me olvidé de cancelar la suscripción gratuita. Venció el 27 de Marzo, pero por alguna razon mi tarjeta no se ha cobrado el plan de 103 soles, hubo un error y no se ha procesado el pago. Me sale que mi cuenta tiene problemas con loss pagos y que lo actualice. Si lo dejó así como está se suspenderá el plan que se activó después de la prueba gratuita? o se va ir acumulando cada mes y en cualquier momento me quitan el dinero?? 

TOPICS
Licensing , Licensing Regret , Plans and purchase

Views

54

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 08, 2024 Apr 08, 2024

Copy link to clipboard

Copied

The amount due will continue to accumulate until you formally cancel the subscription. To cancel an Adobe Stock subscription, follow the steps outlined here:

 

Cancel your Adobe Stock membership

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 08, 2024 Apr 08, 2024

Copy link to clipboard

Copied

LATEST

Your obligations will continue and you will need to pay the dues. You have contractual obligations and you need to meet them. 

 

Contact Adobe customer care to see what can be done about that. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started