My Payment Is Not Confirmed.

[Enes31235904e46t]

Hello. I paid for Adobe Stock but I can't use Adobe Stock app. Adobe persistently asks me to update billing information even though money has been deducted from my account. Please help. I need the app urgently.

[Jill_C · Accepted solution]

There is no app. You can access stock via the webpage and within various Adobe programs, including Photoshop.

[Abambo]

As @Jill_C says, Adobe stock is not an app. You can access stock via https://stock.adobe.com.

If you have trouble with your payment, you need to contact customer support on this. This forum can't help you with that. Look here for more information on licensing: https://community.adobe.com/t5/stock/links-for-licensing-terms/td-p/11366788
(Disclaimer: As always with licensing, this is my interpretation of the rules. I think they are correct and advice is based on reading and interpreting the licence terms and on fair use for both the buyer and the artist/stock company, but I cannot rule out that my interpretation is wrong. I'm not an Adobe employee).

[WendellaBee]

I'd recommend checking that your account is in order by visiting https://account.adobe.com and looking for any messaging regarding your payment method there.