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My previous stock credits are gone.

New Here ,
Sep 16, 2019 Sep 16, 2019

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I had about 80 credits left until a couple months ago, and now its gone.

I renewed the subscription and need to return back.

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Adobe Employee , Sep 17, 2019 Sep 17, 2019
Hi,  I see you have an Adobe account under the same ID as with forums. The previous assets expired on 8 August 2019. Since they were unused they have expired. Feel free to update the thread for any questions around the same.  You may also https://helpx.adobe.com/contact.html for help and information.  Thanks Kanika

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Adobe Community Professional ,
Sep 17, 2019 Sep 17, 2019

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Did the subscription stop for some time?

 

If yes, they are lost.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 17, 2019 Sep 17, 2019

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Hi, 

I see you have an Adobe account under the same ID as with forums. The previous assets expired on 8 August 2019. Since they were unused they have expired. Feel free to update the thread for any questions around the same. 

You may also https://helpx.adobe.com/contact.html for help and information. 

 

Thanks

Kanika

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