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No download possible for specific images

New Here ,
Feb 05, 2023 Feb 05, 2023

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Hello there,

I have got a problem with three images I licened. #555833401, #555833634 and #562019121.

Most of the time when I try I even do not get an error code. It just doesn´t start to download.

Today I got the error code "504 gateway time-out". I tried with different browsers, cleared cashes, even tried another place with a better internet connection. Doesnt work.

I licenced other pictures as well and they downoaded without any problems.

I cant find a contact adress from adobe support. I need the images today. Can someone help me?

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correct answers 1 Correct answer

Community Expert , Feb 06, 2023 Feb 06, 2023

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

...

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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