No rollover?

[Guest]

Hi!

I started my Adobe Stock subscription last month, but only used 2 of my 10 images thinking I could save the rest for use later. A month later, it looks like I got 10 new image credits but the 8 I had left are nowhere to be found. Shouldn't I have 18 images total left to use?

What is going on? I feel ripped off.

[Brad Lawryk]

Yes they should roll over. Check your license history and see if perhaps you licensed some by mistake?

[Guest]

Nope, only 2 images in my license history.

[Abambo]

Image credits roll over for up to a years worth of credits (so at most 120 credits for a 10 images/month). You see the amount of leftover credits on https://stock.adobe.com when signed-in.

[Guest]

Yes exactly, so why does it say I only have 10 images when it should be 18?

[WendellaBee · Accepted solution]

Hi L.B.,

You'll need to Contact Customer Care to resolve this issue.

EBQ