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Not receiving 10 monthly assets with Stock plan

Community Beginner ,
Apr 02, 2023 Apr 02, 2023

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I have not received my 10 monthly new assets in my Adobe stock plan for a couple of months now.

 

How do I fix this?

 

Thanks

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Adobe Employee ,
Apr 03, 2023 Apr 03, 2023

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I can see via your Adobe ID that you have a renewing Creative Cloud + Stock subscription and your quota has been renewing as expected. Have you signed into the Adobe Stock website with the Adobe ID you are using here on the forums? If you don't see your quota at the top of the page after signing in it may be under the profile menu, click on your avatar to see the menu.

 

 

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Community Beginner ,
Apr 03, 2023 Apr 03, 2023

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Yes I login with my Adobe ID, and I can see the quota not changing month to month.

 

I guess I will use up the quota I have and the cancel Adobe stock. 

 

Impossible to get direct support from Adobe.

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Hi @timanderson1164,

I'm not certain of why you think you aren't receiving your monthly quota. You will receive this month's quota later today. Your renewal occurs on the 4th of the month, but the time you receive is relative to the time you first set up your subscription. It doesn't renew at midnight.

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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Yes my subscription updated last night...and my assets WENT DOWN from 60 to 56!? So now am I not only paying for monthly Adobe stock, but assets are being removed. I have not received new assets for several months now.  Ridiculous!

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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I can see that your April quota has not been granted yet and yesterday you licensed four assets. Please review your license history for more details. You can access license history by clicking on your avatar and selecting it from the menu.

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