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Please help me cancel my subscription

New Here ,
Aug 06, 2021 Aug 06, 2021

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I can't find the cancel button. Please help me cancel my adobe stock subscription.

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General , Licensing , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Aug 07, 2021 Aug 07, 2021

The self cancel is not possible if you have payment problems or at the very verge of the renewal process, when the payment is processed.

 

Self-cancel: Cancel your Adobe Stock membership .

 

You need to contact Adobe customer care if self-cancel is not possible. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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The self cancel is not possible if you have payment problems or at the very verge of the renewal process, when the payment is processed.

 

Self-cancel: Cancel your Adobe Stock membership .

 

You need to contact Adobe customer care if self-cancel is not possible. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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