Purchased wrong video

[josephk55423524]

Hi, I accidentally purchased the wrong video.  Is it possible to get a refund?  It is for ID #204030469.  Thanks.

[twaritar3263062 · Accepted solution]

Hi Joseph,

Sorry to hear that.

Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable.

However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

[MhayDin34749321uuas]

How to refund my money back plzzzz 

[Jill_C]

Did you read the above posts ?

[Abambo]

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
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(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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