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Purchased wrong video

New Here ,
Dec 27, 2018 Dec 27, 2018

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Hi, I accidentally purchased the wrong video.  Is it possible to get a refund?  It is for ID #204030469.  Thanks.

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Adobe Employee , Dec 27, 2018 Dec 27, 2018

Hi Joseph,

Sorry to hear that.

Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable.

However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

...

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Adobe Employee ,
Dec 27, 2018 Dec 27, 2018

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Hi Joseph,

Sorry to hear that.

Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable.

However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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New Here ,
Jan 11, 2024 Jan 11, 2024

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How to refund my money back plzzzz 

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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Did you read the above posts ?

Jill C., Forum Volunteer

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Community Expert ,
Jan 13, 2024 Jan 13, 2024

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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