• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

"This asset is not available anymore" Do I get credit reimbursement?

New Here ,
Sep 28, 2022 Sep 28, 2022

Copy link to clipboard

Copied

Hello, 

 

Ive purchased alot of clips on adobe stock, hundreds of dollars in stock footage. I went to re-downlaod my library of footage and I have an incredible amount of footage that says "This asset is not available anymore" So since I spent money/credits do I get re-imbursed since that conent is unavailable to me? 

 

How would I go about being re-imbursed credits to my account?

 

Thanks!

TOPICS
Account management , Libraries , Plans and purchase

Views

25

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 28, 2022 Sep 28, 2022

Copy link to clipboard

Copied

LATEST

In such a case, you need to access you local copy of those assets. When a contributor deletes his content, Adobe is no more able to offer it for download. 

 

You may contact Adobe support to see, what they can do for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started