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Re: Couldn't cancel and kept getting charged

New Here ,
Apr 13, 2023 Apr 13, 2023

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I had the same issue.  I signed up for a free trial, didn't find anything I liked and cancelled the same day. Kept getting charged monthly and then when i spoke to someone to cancel they said there would be a huge early cancellation fee. Also tried to use their chat which was a joke and kept getting disconnected. Tried again a month later and the link to cancel never worked. Customer service is a total joke!!!!  Seems like they lure you in with a free trial and then try to make it impossible to cancel.  I finally had to dispute it with American Express.

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correct answers 1 Correct answer

Adobe Employee , Apr 13, 2023 Apr 13, 2023

Rosemary, I am sorry that you cannot contact us or interact with your account. Please see https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html for information on how to cancel your active Adobe Stock membership. 

 

Your inability to maintain a stable chat session and interact with the necessary web forms to cancel a membership are probably related. I would strongly recommend you use a different web browser or device to follow the steps listed in https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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Rosemary, I am sorry that you cannot contact us or interact with your account. Please see https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html for information on how to cancel your active Adobe Stock membership. 

 

Your inability to maintain a stable chat session and interact with the necessary web forms to cancel a membership are probably related. I would strongly recommend you use a different web browser or device to follow the steps listed in https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html if you need help, then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen and the chat window will automatically open.

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