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Really long post about stock charging me

New Here ,
Dec 22, 2022 Dec 22, 2022

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I used adobe stock for one image for a slide show I used for school.. and im not sure if I just did the free trial or what.. but I just noticed how even though I "canceled" it a while ago, its still on my account. and honestly I almost did it again where i went to cancel it but it's very misleading and almost dificult to even cancel?  When I finally figured out that it's still charging me and I went to again cancel it, its trying to charge me $100+ and I just simply cannot afford that. Ever. Nor can I afford to keep paying this amount of money for 1 image that I used months ago.. I need someone to please help me cancel this. not that it matters but I'm crying for help because I have a child, I'm a full time student, I'm paying so many bills with no job just an occasional photography gig here and there... This cannot keep charging me please. It's such a small amount to some people but when it's literal gas money you could have had.... I thought my photoshop/lightroom bundle was charging to my account a little too much but as it seems, its charging me for stock.. i just really need help.

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correct answers 1 Correct answer

Community Expert , Dec 23, 2022 Dec 23, 2022

To cancel a stock subscription is straightforward. But most people simply forget to do that and do that only when it is too late. They then have an annual subscription, for which they need to pay early termination fees, according to the terms and conditions that they have agreed upon.

 

I would suggest that you contact Adobe customer care and ask friendly for a solution to this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Dec 23, 2022 Dec 23, 2022

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To cancel a stock subscription is straightforward. But most people simply forget to do that and do that only when it is too late. They then have an annual subscription, for which they need to pay early termination fees, according to the terms and conditions that they have agreed upon.

 

I would suggest that you contact Adobe customer care and ask friendly for a solution to this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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