refund please

New Here ,
Apr 01, 2020 Apr 01, 2020

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I tried a free month of adobe stock and forgot to cancel the subscription.

I would like to be refunded (37400 KRW)

I did not use the service. I read that I had 14 days to request a refund.

When the cancellation is completed, it is said that an email will be sent, but I have not yet received the email.

I'd really appreciate if you send a confirmation email after canceling payment. thank you

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Account management, Plans and purchase, Terms of use, Troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Apr 02, 2020 Apr 02, 2020
Go to https://account.adobe.com and look if the subscription has been cancelled. And yes, you can cancel in between the first 14 days of the second month (first month is free) and you will be reimbursed. The cancellation e-mail could also be hidden in your spam folder, so be sure to look there. BTW: this is a user to user forum. If you need assitance with cancel and reimbursment you need to contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html...

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Adobe Community Professional ,
Apr 02, 2020 Apr 02, 2020

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Go to https://account.adobe.com and look if the subscription has been cancelled.

 

And yes, you can cancel in between the first 14 days of the second month (first month is free) and you will be reimbursed.

The cancellation e-mail could also be hidden in your spam folder, so be sure to look there.

 

BTW: this is a user to user forum. If you need assitance with cancel and reimbursment you need to contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

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