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Return/refund of charged fee/zwrot pobranych środków

New Here ,
Dec 28, 2022 Dec 28, 2022

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Hi.

I wanted to download a couple (6-7) of pictures from Stock. I didn't want to pay for it. Apparently I must have had give my credit card number in order to download, since I ve been charged a fee of  36,89 euro (177,13 złoty). Transaction date is 22.12.22, accounting date is 24.12.22. Could I get my money back? I''ve deleted plans concerned with charging abovementioned fee.

 

Chciałem ściągnąć parę zdjęć. Nie chciałem za to płacić (usługa miałą byc darmowa). Najwyraźniej przy zakładaniu konta wyamgane było podanie numerów karty bankomatowej. Została mi pobrana kwota 36,89 euro (177.13 złotych). Data transakcji to 22.12.22, data zaksięgowania 24.12.22. Chciałbym odzyskać te pieniądze, gdyż nigdy nie miałem zamiaru korzystać z żadnego planu ani płacić za żadne usługi. 

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Go to https://account.adobe.com/plans and check if you have any stock plans. If so, cancel them (manage plan). If the first paid month started on the 22.12, you are well into the first 14 days, and you can still cancel free of charge, and you will get refunded. You should allow 5 to 10 working days for the refund to reach your account.

 

If you can't self cancel, you should contact Adobe support: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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