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Sorprendido.

New Here ,
Jul 30, 2021 Jul 30, 2021

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Con sorpresa me entero mo soy el único en esta situación, claramente al probar el producto dice "periodo de prueba sin costo" y ya me han hecho un cobro a mi cuenta. Lo que se supone una marca bien posicionada esta incurriendo en engaños o simplemente cobros no autorizados. Efectivamente ya me di de baja (Obviamente) pero el cobro ya esta hecho, por lo que tambien solicito el reintegro total de algo que no acepte me cobren. 

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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The trial is 30 days at no cost, subsequently, a monthly charge occurs. That's clearly stated as this on the screen where you make your purchase. You can, however, still cancel free of charge in the 14 first days of your paid subscription. You will be reimbursed.

 

To cancel, I suggest you look here: Cancel your Adobe Stock membership

 

If you can not self-cancel, I would recommend to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Aug 02, 2021 Aug 02, 2021

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@defaultrrcn4bi4fu12
I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.

EBQ

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