Still have downloads remaining but cannot access them because debit card was cancelled.

New Here ,
Jul 31, 2018 Jul 31, 2018

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My debit card was cancelled a few months ago (swallowed by an ATM) thus resulting in payment problems with Adobe Stock. I've been unable to access my remaining 36 downloads. It told me to update my payment information, which I did weeks ago (using my credit card). However, the problem still persists.

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Adobe Employee , Jul 31, 2018 Jul 31, 2018
Hi Damien,Sorry to hear that.I went through your account details and noticed that you have updated your card details, however, Adobe has not yet charged the card for the subscription(only $1 authorization fee on 31st July 2018 has been charged). I would request you to wait for 4 hours so that the payment can be processed, if the problem persists, please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistanceIn case you are unable to reach our support t...

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Adobe Employee ,
Jul 31, 2018 Jul 31, 2018

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Hi Damien,

Sorry to hear that.

I went through your account details and noticed that you have updated your card details, however, Adobe has not yet charged the card for the subscription(only $1 authorization fee on 31st July 2018 has been charged).


I would request you to wait for 4 hours so that the payment can be processed, if the problem persists, please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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