Stock Not Working When Logged In

New Here ,
Apr 11, 2022 Apr 11, 2022

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Adobe stock has stopped functioning when logged into my account, unable to lisence or even search the database when logged into my accout. If in an incognito tab and logged out, the website allows searches but once I log in it will not function past the main homepage. 

 

 

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page not found adobestock.png

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Account management , General , Search , Troubleshooting

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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New Here ,
Apr 13, 2022 Apr 13, 2022

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I have why do you think I'm here its been over a week with no progres.

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New Here ,
Apr 13, 2022 Apr 13, 2022

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stock adobe plan.PNG

Update: Same issue no change in behavior of adobe stock but now account drop down shows no plan despite active stock plan.  

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

 

If you require additional assistance please refer to my response above.

EBQ

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