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subscription problem

Community Beginner ,
Sep 13, 2023 Sep 13, 2023

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On August 29, we had 8 credits, on August 30, our subscription should be renewed and we should receive 40 new credits (we received the invoice on August 30). But that didn't happen? What happened?

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Account management , License History , Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Sep 14, 2023 Sep 14, 2023

Your quota renewed on the 28th and all quota was consumed. As mentioned in your other thread the loss of quota was due to licensing an asset for 200 plan credits.

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Your quota renewed on the 28th and all quota was consumed. As mentioned in your other thread the loss of quota was due to licensing an asset for 200 plan credits.

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