Surprising License

[J28622743s75l]

hi! it turned out that adobe took my money and i didn't know about it. i have plan here (i pay for all apps on creative cloud) and yesterday it turned out that since two months i've had another plan - adobe stock. I can't cancel this plan because i will have to pay almost 200€ and it's too much for me because i'm a student and i've just started my studies. Is it possible to get my money back or to cancel the plan without paying? or maybe replacing it with my actual plan? or i just have to pay these extra money? 😞

[Abambo]

When you took your student plan, you also ticked the “Add a 30-day free trial of Adobe Stock**” button.

This is a great addition to your CC all apps plan, but as the terms, you didn't read, state, the trial needs to be cancelled, or it turns into an annual subscription of Adobe Stock.

As a student (and generally, everyone) you really should monitor your credit card charges. You would have seen the charge immediately and could have cancelled free of charge. Furthermore, when taking a subscription, you should read what you sign up. Adobe e-mails you all conditions connected to your plan.

I would check with Adobe customer care what can be done for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.