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System error

New Here ,
Aug 28, 2021 Aug 28, 2021

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Every time I try to purchase a stock image I get a system error from your site. I have an Adobe Stock plan - 5 credits (4 available).

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Plans and purchase , Troubleshooting

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Community Expert ,
Aug 29, 2021 Aug 29, 2021

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System error? Can you post a screenshot? (With private data obscured)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 30, 2021 Aug 30, 2021

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error.jpg

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Community Expert ,
Aug 30, 2021 Aug 30, 2021

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Please contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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