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N558gsh5346
Participant
March 26, 2023
Answered

The Annual Subscription Scam by Adobe

  • March 26, 2023
  • 2 replies
  • 1795 views

I subscribed to a monthly stock photo of 10 photos per month for 29.99. There was no mention of a yearly plan or price, and when i tried to cancel they are trying to charge me $145.00 early cancellation fee!!!! This is fraud and unacceptable from a companny like Adobe.

    Correct answer Abambo

    You are spreading false information here. Let me just correct that:

    What about "annual commitment" is unclear? What about "I agree to the Terms&Conditions" is unclear?

    In those terms and conditions is stated, that after the free month and after the first 14 days into your paid subscription, you agree to pay half of the remaining due, when you cancel early. That has been even sent to you by e-mail, the moment you placed your order.

     

    Just not reading what you agree upon does not make the terms invalid. 

     

    Sorry, no fraud! If you want to cancel free of an early termination fee, cancel the last month of your subscription.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    March 26, 2023

    You are spreading false information here. Let me just correct that:

    What about "annual commitment" is unclear? What about "I agree to the Terms&Conditions" is unclear?

    In those terms and conditions is stated, that after the free month and after the first 14 days into your paid subscription, you agree to pay half of the remaining due, when you cancel early. That has been even sent to you by e-mail, the moment you placed your order.

     

    Just not reading what you agree upon does not make the terms invalid. 

     

    Sorry, no fraud! If you want to cancel free of an early termination fee, cancel the last month of your subscription.

    ABAMBO | Hard- and Software Engineer | Photographer
      N
      N558gsh5346Author
      Participant
      March 27, 2023

      what does annual commitment mean? Why did you use language like yearly subscription which is typical of this type of product? Why didn't you include the $149 cancellation fee? Why isn't the actual monthly without yearly contract an option here? The language here is clearly designed to confuse people to think it's a monthly subscription. It's your responsibility to clearly describe the price and conditions. The fact that you are hiding it means you are relying on people not reading the fine print. That's a classic scammer behavior. Adobe is better than that. 

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        March 27, 2023

        I don't want to sound arrogant here, but English is not my mother tongue and I have no problem understanding what is meant. However, I have checked the terms in the dictionary for you:

        As for the early termination fee, it is not a fixed fee, so a fixed amount cannot be published. It is half of your remaining due. So the nearly $150 is half of what you would pay, if you would fullfill your contract until the last month.

        I see, that the wording have slightly changed since I took my screenshot, so, as you have taken the plan 2 months ago, this is probably what you saw:

        The terms&conditions are also clearly written in simple English. They consist of 2 pages on my iPad, with 4 lines concerning the cancellation:

         

        Cancellation Terms:

        You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel during your trial period, you will not be charged. If you cancel within 14 days of the start of your paid subscription, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

         

        You have agreed to those terms by clicking "Place Secure Order". In addition they were sent to you with your order by e-mail. Instead of insisting on fraud and scam (check those words in the dictionary!), you should start admitting that you did not read what you agreed upon, which is clearly your fault.

         

        If you really want a solution to your dilemma you should contact Adobe customer care and asking in a friendly tone if there is a solution to your problem. Being abusive does not help your cause.

         

        Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
        Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

        For support via Twitter:
        https://twitter.com/AdobeCare

        (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
        https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

        Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

        If in doubt, ask the forum.

         

        (Just FYI: I'm an Adobe customer, like you, not an Adobe employee.)

        ABAMBO | Hard- and Software Engineer | Photographer
          N
          N558gsh5346Author
          Participant
          March 26, 2023

          Just google "adobe annual subscription scam" and there are literally thousands of reports and they are not doing anything.
          [link removed by moderator]

          Report your case to [link removed by moderator] please.

            Abambo
            Community Expert
            AbamboCommunity Expert
            Community Expert
            March 26, 2023

            Just because many people do not read the terms and take an annual subscription instead of the pricier monthly subscription gives their claims credibility. 

             

            Please check the terms&conditions you agreed upon, before joining the false narrative.

            ABAMBO | Hard- and Software Engineer | Photographer
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