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Troubles with cancelling my adobe stock membership

New Here ,
Aug 03, 2024 Aug 03, 2024

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Hi, ik want to cancel my adobe stock membership after 2 months. But when i want to cancel it, it says i have to pay 483,94 euros due to membership terms. But when i want to find an explanation for this (there is a link) it only gives information about adobe creative cloud cancellations. It is not clear. 

 

 

 

 

TOPICS
Account management , Licensing Regret , Plans and purchase , Terms of use , Troubleshooting

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Community Expert ,
Aug 03, 2024 Aug 03, 2024

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Cancellation terms depends on the specific subscription you are enrolled in.

 

If you have an annual contract, billed monthly, terms are as follows:

Cancellation Terms: 

You can cancel your subscription anytime via your Adobe Account or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

Jill C., Forum Volunteer

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Community Expert ,
Aug 03, 2024 Aug 03, 2024

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Annual subscriptions paid on the month can be cancelled anytime, by paying the early termination fee, which is half of the remaining due. If you want to have a subscription that is cancellable anytime without paying the early termination fee, you need to take the more expensive monthly subscription.

ABAMBO | Hard- and Software Engineer | Photographer

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