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Unable to Contact Support

New Here ,
Jan 24, 2023 Jan 24, 2023

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Why am I unable to contact support when I press "talk to real people" and get sent to community instead?

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Account management , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Jan 24, 2023 Jan 24, 2023

You will see, when you use my first link, the chat window like mine. If you don't get the Virtual Assistant to help you, type “Agent”.

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please

...

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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You will see, when you use my first link, the chat window like mine. If you don't get the Virtual Assistant to help you, type “Agent”.

Abambo_0-1674573226069.png

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 26, 2023 Jan 26, 2023

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Incredible that your answer is marked as "correct answer" when it doesn't even work.

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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Did you also try this? If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

You may also try with a different browser. You may have installed on your standard browser those nice helpers that protect you from intrusive websites. You have probably to switch those of for Adobe chat to work. If you use a different browser, chances are that you do not use those helpers there.

 

You could also try your phone or tablet. It works fine on both of my devices, and all of my desktop and laptop computers with Chrome, Firefox, and Edge on Windows and Safari on iOS.

 

And the link works, for me and for millions of other users:

Abambo_0-1674725897265.png

 

 

My answer has been marked correct because it's the correct way to contact Adobe customer care. If the chat does not work, use the phone option, or use the twitter option.

ABAMBO | Hard- and Software Engineer | Photographer

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