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Vector image blank

New Here ,
Feb 28, 2023 Feb 28, 2023

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I licensed file no. 226263393 and the ai file opens as blank within Adobe Illustrator (see screenshot), please advise. None of the other vectors I've downloaded are having this problem. 

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Download , Licensing , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2023 Feb 28, 2023

Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

It looks like the layout was broken. I was able to find the layers in the top right when I zoomed out to 3% in Adobe Illustrator.

found lost bb.PNG

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hello, I've verified the issue and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

It looks like the layout was broken. I was able to find the layers in the top right when I zoomed out to 3% in Adobe Illustrator.

found lost bb.PNG

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