What does my plan "Adobe Stock – 10 assets a month" mean? How can I use it?

New Here ,
Nov 28, 2021 Nov 28, 2021

Copy link to clipboard

Copied

I subscribe the "Photography plan (20GB) - Edit and organize your photos with the app that’s optimized for desktop."
In my "Invoice and billing histories" I can see the plan I subscribe includes "Adobe Stock – 10 assets a month".
But...when I use the Adobe stock and try to download some images which is not belong to "Free" part and I choose "Standard license (Free with trial)", I still need to pay to join either "Monthly Subscription" or "Annual subscription"? Why should I pay for the first 10 assetes?
What does my plan "Adobe Stock – 10 assets a month" mean? How can I use it?
Thank you

TOPICS
Account management

Views

350

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 01, 2021 Dec 01, 2021

Your Stock subscription is not active. It looks like you canceled it 24 days after you began your Adobe Stock subscription, so canceled some time in January. It doesn't appear that you are  being billed for this. I'd recommend contacting customer care, they can confirm this for you.

 

Please contact customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will ap

...

Likes

Translate

Translate
Adobe Employee ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

I don't see any active Adobe Stock subscription associated with the Adobe ID you are using here on the forums. You can review your subscriptions at https://account.adobe.com

 

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

Hi, I used the same link you provided and checked my Invoice  and billing history.
I captured part of them which show the plans I've subscribed.
The image as follows, 

ADOBE INVOICE BILLING.jpg

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

My qiestion is: My plan includes "adibe stock - 10 assets a month",
Then, Why should I still need to jouned either "Monthly Subscription" or "Annual subscription" to download the first 1-10 images?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

Your Stock subscription is not active. It looks like you canceled it 24 days after you began your Adobe Stock subscription, so canceled some time in January. It doesn't appear that you are  being billed for this. I'd recommend contacting customer care, they can confirm this for you.

 

Please contact customer care, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

LATEST

Hi EBQ,
You reply is helpful! I found the customer chat finally! Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started