I had 30-40 credits in my account last I checked and now I'm getting in to use them and they are gone. How do I get these back?
Sorry for the trouble it has caused to you.
I have checked your account details and noticed that you had signed up for Adobe Stock subscription on 15 Mar 2016. The subscription has already been cancelled. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription. For more information, you may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock
Also, I noticed that the free standard licenses which were granted to you on 10/19/2016 got expired after the completion of one-year (and that is the reason 33 images got expired on 10/19/2017).
Feel free to update this thread in case of any additional questions.
I was out of the country during that time. Can I get my credits reinstated so I can use them up? It doesn't seem fair to have credits that expire when they are something I paid for.
Please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any) in this scenario.
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Unfortunately, every time I try that I am told my only support option is
the community forums, which is why I'm here. How can I get support another
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On Mon, Nov 26, 2018 at 8:16 AM twaritar3263062 <firstname.lastname@example.org>
Please check your private message.