Accidentally Purchased Image

New Here ,
Jan 23, 2018

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Hi all,

I accidentally purchased an image that looked very, very similar to the one I was aiming to buy. Is there a way to reverse this? Normally I wouldn't mind, but I did so for my employer and instead of only using 1 credit to get the correct image I had to use 2. Any help is much appreciated, thank you!!

Kat

Since you have accidentally purchased the file ID (151207591), I have added 1 credit to your existing credit pack so that you can use a different asset instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Accidentally Purchased Image

New Here ,
Jan 23, 2018

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Hi all,

I accidentally purchased an image that looked very, very similar to the one I was aiming to buy. Is there a way to reverse this? Normally I wouldn't mind, but I did so for my employer and instead of only using 1 credit to get the correct image I had to use 2. Any help is much appreciated, thank you!!

Kat

Since you have accidentally purchased the file ID (151207591), I have added 1 credit to your existing credit pack so that you can use a different asset instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Jan 23, 2018 0
Adobe Employee ,
Jan 23, 2018

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Hi Kat,

Sorry to hear that you are facing troubles. Would you mind sharing the File IDs which you have accidentally licensed so that I can assist you further?

Regards

Twarita

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Jan 23, 2018 1
New Here ,
Jan 23, 2018

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Hi! Thank you for a fast response. I accidentally purchased this image: AdobeStock_151207591.jpeg

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Jan 23, 2018 0
Adobe Employee ,
Jan 23, 2018

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Since you have accidentally purchased the file ID (151207591), I have added 1 credit to your existing credit pack so that you can use a different asset instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Jan 23, 2018 1
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