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Hi
The following file I purchased the license for won't open in Illustrator:
125094604 photos, royalty-free images, graphics, vectors & videos | Adobe Stock
Can I please have a credit back to my account as I had a deadline that how now passed and purchased a similar image from another provider?
Regards
Geoff
Hi Geoff,
Since the image has been found to be faulty, I have added an image credit to your account so that you can license a different image instead.
Hope that helps!
Feel free to update this thread in case of any additional query.
Regards,
Twarita
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Hi Geoff,
I have reported this image to our content team and waiting to hear from them.We will get back to you as soon as we have an update.
I appreciate your patience in this matter.
Regards,
Twarita
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Hi Geoff,
Since the image has been found to be faulty, I have added an image credit to your account so that you can license a different image instead.
Hope that helps!
Feel free to update this thread in case of any additional query.
Regards,
Twarita
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Hi Twarita
Thank you for following this up and for the credit.
I really appreciate it.
Regards
Geoff
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You are welcome!