cancel the subscription that I did not sign

New Here ,
Feb 05, 2018

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After many attempts to cancel the subscription that I did not sign, I found myself charged € 36.59 per month for 8 months.
From the site of these criminals nn it is possible in any way to cancel the subscription (even if fake).
CAUTION

After many attempts to cancel the subscription that I did not sign, I found myself charged € 36.59 per month for 8 months.
From the site of these criminals nn it is possible in any way to cancel the subscription (even if fake).
CAUTION
I ask someone from adobe to be contacted to solve the problem.
my mail is <REMOVED BY MODERATOR>

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1 Correct Answer

Adobe Employee , Feb 05, 2018
twaritar3263062 Adobe Employee , Feb 05, 2018
Hi Giovanna,Sorry for the trouble it has caused to you. I did go through your Adobe ID which is shared in the forums to check your transaction details, however, I am unable to locate any active subscription and thus there are no transaction records. You might have another Adobe ID where you have been charged € 36.59 per month for 8 months. Please share the Adobe ID in a private message so that I can check and can further assist you.RegardsTwarita

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Adobe Employee ,
Feb 05, 2018

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Hi Giovanna,

Sorry for the trouble it has caused to you. I did go through your Adobe ID which is shared in the forums to check your transaction details, however, I am unable to locate any active subscription and thus there are no transaction records. You might have another Adobe ID where you have been charged € 36.59 per month for 8 months. Please share the Adobe ID in a private message so that I can check and can further assist you.

Regards

Twarita

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New Here ,
Feb 05, 2018

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Hi Tearita,

my ID is <REMOVED BY MODERATOR>

thank you,

I am in great difficulty, can you help me to solve the problem?

kind regards,

Giovanna

2018-02-05 19:22 GMT+01:00 twaritar3263062 <forums_noreply@adobe.com>:

cancel the subscription that I did not sign created by twaritar3263062

<https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View

the full discussion <https://forums.adobe.com/message/10155229#10155229>

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Adobe Employee ,
Feb 05, 2018

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Please see your private message.

Regards

Twarita

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