Charged twice for adobe stock while trying to cancel!

New Here ,
Jun 04, 2018

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Hello,

I was was charged $29.99 for the month of June (June 3rd) for an adobe stock plan, which reminded me that I needed to cancel the plan (oops). After I cancelled the plan, I was charged the $1.00 fee which was expected. HOWEVER, this morning I received a notification from my credit card that a SECOND monthly charge from Adobe Stock for $29.99 was being applied, this was unexpected and need to have one OR both of those charges reversed! I rechecked my adobe profile, and the plan is indeed cancelled, and I checked my credit card history and both $29.99 charges are there.

Please Help!

Hi Joslyn,

I have checked with my team regarding the charges that were deducted from your account on June 4th, 2018, it seems that the cancellation fee was charged since the annual contract was terminated before the actual end date.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Charged twice for adobe stock while trying to cancel!

New Here ,
Jun 04, 2018

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Hello,

I was was charged $29.99 for the month of June (June 3rd) for an adobe stock plan, which reminded me that I needed to cancel the plan (oops). After I cancelled the plan, I was charged the $1.00 fee which was expected. HOWEVER, this morning I received a notification from my credit card that a SECOND monthly charge from Adobe Stock for $29.99 was being applied, this was unexpected and need to have one OR both of those charges reversed! I rechecked my adobe profile, and the plan is indeed cancelled, and I checked my credit card history and both $29.99 charges are there.

Please Help!

Hi Joslyn,

I have checked with my team regarding the charges that were deducted from your account on June 4th, 2018, it seems that the cancellation fee was charged since the annual contract was terminated before the actual end date.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Jun 04, 2018 0
Adobe Employee ,
Jun 04, 2018

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Hi Joslyn,

Let me get this issue checked for you. I see you a charge on June 4th, 2018, however,  the payment has not been settled at our end.

Please allow me some time to get this fixed for you. Appreciate your patience.

Regards,

Twarita

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Jun 04, 2018 1
New Here ,
Jun 04, 2018

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Thank you, I await your solution!

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Jun 04, 2018 0
Adobe Employee ,
Jun 06, 2018

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Hi Joslyn,

I have checked with my team regarding the charges that were deducted from your account on June 4th, 2018, it seems that the cancellation fee was charged since the annual contract was terminated before the actual end date.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Jun 06, 2018 0
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