Download file types

New Here ,
Aug 21, 2020

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Recently I've noticed a choice of file type for downloading when I purchase a Stock license, either an AI or jpg, with the option of setting a default file type for download. I believe my default got set as a jpg and now I cannot download anything except jpgs, regardless of whether I purchase an AI file license. Can someone direct me to where I can remove this default setting? I believe there was a location for it mentioned in the dialog box, but the box does not come up anymore. I've contacted customer service with zero help (and a whole heap of frustration)...now I'm left with a file that I cannot use! I've attached an image of the product I purchased and the product I received.

Adobe Community Professional
Correct answer by Marianne-Deiters | Adobe Community Professional

Select a single picture. Then you click on "Settings". In the dialog box you can then change the options.

Settings eps-jpg.jpgGoogle ChromeScreenSnapz001.jpg

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Account management, Licensing, Troubleshooting

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Download file types

New Here ,
Aug 21, 2020

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Copied

Recently I've noticed a choice of file type for downloading when I purchase a Stock license, either an AI or jpg, with the option of setting a default file type for download. I believe my default got set as a jpg and now I cannot download anything except jpgs, regardless of whether I purchase an AI file license. Can someone direct me to where I can remove this default setting? I believe there was a location for it mentioned in the dialog box, but the box does not come up anymore. I've contacted customer service with zero help (and a whole heap of frustration)...now I'm left with a file that I cannot use! I've attached an image of the product I purchased and the product I received.

Adobe Community Professional
Correct answer by Marianne-Deiters | Adobe Community Professional

Select a single picture. Then you click on "Settings". In the dialog box you can then change the options.

Settings eps-jpg.jpgGoogle ChromeScreenSnapz001.jpg

TOPICS
Account management, Licensing, Troubleshooting

Views

28

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 21, 2020 0
Adobe Community Professional ,
Aug 22, 2020

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Select a single picture. Then you click on "Settings". In the dialog box you can then change the options.

Settings eps-jpg.jpgGoogle ChromeScreenSnapz001.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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