Have 85 available images but can't download one

New Here ,
Jun 05, 2018

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My account says I have 85 images available but when I try to download one it says my billing is not up to date. I cancelled my service because there were too many but I still want to use the ones that I had accumulated. Please help.

Hi Cousett,

The Adobe Stock subscription in your account is active but because the payment has not been received for the same the unused licenses are not showing up in your account.

Once the payment is received, the licenses would be available to use.

Regards,

Sheena

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Have 85 available images but can't download one

New Here ,
Jun 05, 2018

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My account says I have 85 images available but when I try to download one it says my billing is not up to date. I cancelled my service because there were too many but I still want to use the ones that I had accumulated. Please help.

Hi Cousett,

The Adobe Stock subscription in your account is active but because the payment has not been received for the same the unused licenses are not showing up in your account.

Once the payment is received, the licenses would be available to use.

Regards,

Sheena

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Jun 05, 2018 0
Adobe Employee ,
Jun 05, 2018

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Hi Cousett,

Sorry to hear that.

I have checked your account and noticed that your Adobe Stock subscription has been suspended and that is the reason you are unable to use your remaining assets.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Jun 05, 2018 0
New Here ,
Jun 05, 2018

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So does that mean that I can not use the 85 images I have? Is there a way that I can just get those 85 images?

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Jun 05, 2018 0
Adobe Employee ,
Jun 06, 2018

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Hi Cousett,

The Adobe Stock subscription in your account is active but because the payment has not been received for the same the unused licenses are not showing up in your account.

Once the payment is received, the licenses would be available to use.

Regards,

Sheena

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Jun 06, 2018 0
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