How to get not downloaded images when monthly subscription is cancelled

New Here ,
Aug 22, 2017

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Hi, I used Adobe Stock for months with the monthly subscription for 10 images. Once I stopped the subscription, I still had more than 60 images remaining. Which I paid for. And now, they are completely gone from my account. How can I have them back. I paid for them! Thanks for helping me.

Bonjour, j'ai utilisé Adobe Stock pour plusieurs mois avec la formule 10 images par mois. Lorsque j'ai arrêté la formule, j'avais encore plus de 60 images restantes à télécharger. Je me reconnecte maintenant que j'en de nouveau besoin et les crédits pour ces images ont complètement disparus. Comment puis-je faire pour les retrouver? Je les ai payées! Merci pour votre réponse.

Hi Isabelle,

Please see the answer below:

>If I cancel my subscription, can I still use any unused licenses in my account?

No. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

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How to get not downloaded images when monthly subscription is cancelled

New Here ,
Aug 22, 2017

Copy link to clipboard

Copied

Hi, I used Adobe Stock for months with the monthly subscription for 10 images. Once I stopped the subscription, I still had more than 60 images remaining. Which I paid for. And now, they are completely gone from my account. How can I have them back. I paid for them! Thanks for helping me.

Bonjour, j'ai utilisé Adobe Stock pour plusieurs mois avec la formule 10 images par mois. Lorsque j'ai arrêté la formule, j'avais encore plus de 60 images restantes à télécharger. Je me reconnecte maintenant que j'en de nouveau besoin et les crédits pour ces images ont complètement disparus. Comment puis-je faire pour les retrouver? Je les ai payées! Merci pour votre réponse.

Hi Isabelle,

Please see the answer below:

>If I cancel my subscription, can I still use any unused licenses in my account?

No. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

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Aug 22, 2017 0
Adobe Employee ,
Aug 22, 2017

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Hi Isabelle,

Please see the answer below:

>If I cancel my subscription, can I still use any unused licenses in my account?

No. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

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