Issue Downloading Image

[VTraining]

Added 4 new image licenses and 1 of the images will not open once downloaded. I have tried numerous times, on numerous computers, and using different applications. This is the pop up I consistently. Could the file just be corrupt? I download the license twice hoping it would fix itself and no luck.

Appreciate any input I can get to fix this issue.

File # 86088323

Thanks in advance!

[Brad Lawryk]

Are you opening it in Adobe Illustrator? It is a .ai file which is the Adobe Illustrator format.

[VTraining · Accepted solution]

Hi Brad, I was. It didn't let me open it with AI or Photoshop. However, your input was helpful as I instead saved the file to my desktop, opened AI and then opened the file within the application and that worked. Thanks for your help!