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Licensed picture by mistake - how to undo ?

New Here ,
Apr 23, 2017 Apr 23, 2017

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Sorry to bother you - but would love an update to the web licensing procedure that gave me a possibility to say NO if I hit a license button i.e. when scrolling while searching.

I just licensed a hilarious picture I'll never find any use for And having it in my library just annoys me - with an else really nice service that I'm discovering as more and more useful.

The file is #2337420

All the best

Rishi

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correct answers 1 Correct Answer

Adobe Employee , Apr 24, 2017 Apr 24, 2017
Hi Rishi, I have added an image credit to your account so that you can license a different image instead. Hope that helps.

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Adobe Employee ,
Apr 24, 2017 Apr 24, 2017

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Hi Rishi,

I have added an image credit to your account so that you can license a different image instead.

Hope that helps.

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New Here ,
Apr 24, 2017 Apr 24, 2017

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Thank you !

Still I'd suggest a confirmation procedure on web like when I license inside PS or ID.

But anyway thanks

All the best

Rishi

Sent from my iPhone

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Adobe Employee ,
Apr 24, 2017 Apr 24, 2017

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Thanks for your feedback Rishi, we appreciate that.

You're welcome!

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New Here ,
Aug 23, 2017 Aug 23, 2017

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Hi Kanikas,

I have the same problem!!! Can you guys make it so that it takes another step before you license! One click is too easy....

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Adobe Employee ,
Aug 24, 2017 Aug 24, 2017

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Hi Kato,

Thank you for sharing the feedback. Our engineering team is already working on the request. Can you please share your issue/ image ID you have accidentally licensed?

Regards,

Twarita

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New Here ,
Nov 20, 2019 Nov 20, 2019

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Hi There,

 

I had the same problem with accidentally clicking license on the wrong photo - is there anyway to undo this?

 

Thanks,

E

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Community Beginner ,
Apr 25, 2020 Apr 25, 2020

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Hi,

 

I have the same problem, accidentally licenced while scrolling hte FILE #: 232159012.

This step should require confirmation.

Thank you.

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New Here ,
Feb 03, 2020 Feb 03, 2020

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Yikes I did the same while scrolling. I sure needed all 10 and now I have only 9. Can i undo the license?

The image number is 153483113

 

Thanks,

Bill Geiger (new user)

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Adobe Employee ,
Feb 03, 2020 Feb 03, 2020

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Hello Bill,

Please delete the asset and remove it from any libraries. I confirmed you licensed this and have granted you a replacement license.

EBQ

EBQ

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New Here ,
Feb 11, 2020 Feb 11, 2020

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Hello! I accidentally purchased image 110984168 . Is there any way to undo it?

Thank you!

Tiffany Smith

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Hi there,

I accidentally licensed img#313725273 while scrolling. I want to undo the license so I can get the credit back please.

 

Thanks,

Nitika

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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Hello Nitika T,

I have verified that you have licensed asset id 313725273  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

 

 

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New Here ,
Jul 11, 2020 Jul 11, 2020

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Please can you unlicense 98088201 and 362692532 as I accidentally licensed these while scrolling on my phone. Thank you!!

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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Hello mrekhi46,

I have verified that you have licensed asset id #98088201 and #362692532 and have granted you 2 replacement license. Please delete asset from any downloads or library at your end.

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New Here ,
Jul 12, 2020 Jul 12, 2020

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I accidentally licensed file #12515170 and want it removed. Please delete it!

 

Thanks, Thylania

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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Hello Thylania ,

I have verified that you have licensed 12515170  asset and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!!

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