Purchased wrong video

New Here ,
Dec 27, 2018 Dec 27, 2018

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Hi, I accidentally purchased the wrong video.  Is it possible to get a refund?  It is for ID #204030469.  Thanks.

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Adobe Employee , Dec 27, 2018 Dec 27, 2018
Hi Joseph,Sorry to hear that.Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable. However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Dec 27, 2018 Dec 27, 2018

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Hi Joseph,

Sorry to hear that.

Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable.

However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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