Re: accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

New Here ,
Sep 26, 2018

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Wrong image, miss-click license, the way the UI is designed is very frustrating.

Image ID: 47579613

Branching to a new discussion,

Hi Alexandru,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Re: accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

New Here ,
Sep 26, 2018

Copy link to clipboard

Copied

Wrong image, miss-click license, the way the UI is designed is very frustrating.

Image ID: 47579613

Branching to a new discussion,

Hi Alexandru,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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55

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 26, 2018 0
Adobe Employee ,
Sep 26, 2018

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Branching to a new discussion,

Hi Alexandru,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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