Re: Licensed the wrong image

New Here ,
Apr 13, 2018

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Hi Sheena,

I just had the same issue and accidentally licensed a template on my work account, please can you help? The template ID is #120193529, it would be really great if we could remove licensed content or at least as one user said above, a two-click system (I have found myself nearly licensing content a lot because I intend to preview it or save for later, this time it caught me out!).

Thanks,

Heather

Hi Heather,

I apologize for the troubles faced by you.

I did check the file ID as provided by you and it appears to be a free template for which you haven't been charged anything.

As there is noway of unlicensing the file that you've licensed once, you may go ahead not use the template.

Regards,

Sheena

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Re: Licensed the wrong image

New Here ,
Apr 13, 2018

Copy link to clipboard

Copied

Hi Sheena,

I just had the same issue and accidentally licensed a template on my work account, please can you help? The template ID is #120193529, it would be really great if we could remove licensed content or at least as one user said above, a two-click system (I have found myself nearly licensing content a lot because I intend to preview it or save for later, this time it caught me out!).

Thanks,

Heather

Hi Heather,

I apologize for the troubles faced by you.

I did check the file ID as provided by you and it appears to be a free template for which you haven't been charged anything.

As there is noway of unlicensing the file that you've licensed once, you may go ahead not use the template.

Regards,

Sheena

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Apr 13, 2018 0
Adobe Employee ,
Apr 13, 2018

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Hi Heather,

I apologize for the troubles faced by you.

I did check the file ID as provided by you and it appears to be a free template for which you haven't been charged anything.

As there is noway of unlicensing the file that you've licensed once, you may go ahead not use the template.

Regards,

Sheena

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