Unwanted 1 year Adobestock period ended and I'm very unhappy.

Community Beginner ,
Nov 07, 2017 Nov 07, 2017

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Hello Dear people of Adobe,

I want to give my feedback about Adobestock.

Year ago I decided to try Adobestock (that was new to me) and it's 10 images for free offer.

Accidentally did not notice that 1 month test period ended.

That day that I found it out I also learned that cancellation is not possible, or it is but you still have to pay for one YEAR! Which costs approx 360 €.

I think this is not shown to new AdobeStock customers clear enough.

That made blood boiling. But I tried to use images as much as possible.

Now one year later my "plan" ended and I had 78 unused image credits (if I remember right). And now they all gone.

I paid my last 30€ invoice about month ago.

I think that this is very unfair. Usually photo stocks have one year time to use bought credits.

I have been Adobe client more than 10 years. I'm fan of Photoshop and other Adobe quality applications and software.

I'm not happy to see where your business policy is going to. I think you are using your monopoly status wrong with CC monthly billing plan. But I'm not complaining about that, because I think your products are high quality.

AdobeStock is other kind of case. I think it's not very high quality. You don't make clear to your clients what they are buying. And you don't make it easy to get out if unhappy.

Your Adobestock UI is confusing (you've improved with that though) - I once bought accidentally pictures that I thought to be downloaded as preview images.

And last I think it's quite difficult to find out where are all rules that we should know. It's also not easy to give you feedback. This forum is the best way I found out and it was behind so many clicks.

That's all.

BR,

Not happy customer.

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correct answers 1 Correct Answer

Adobe Employee , Nov 07, 2017 Nov 07, 2017
Hi Tomi,Sorry to hear that you are facing troubles. I have checked your account details and noticed that your subscription has been suspended and that is the reason you have lost your remaining image credits. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.Also, you may refer to Common Questions about plans, purchasing, and availability, Adobe Stock  for more details. Please contact our support...

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Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

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Hi Tomi,

Sorry to hear that you are facing troubles. I have checked your account details and noticed that your subscription has been suspended and that is the reason you have lost your remaining image credits. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Also, you may refer to Common Questions about plans, purchasing, and availability, Adobe Stock  for more details.

Please contact our support team Contact Customer Care for further assistance.

In case you are unable to reach support through the above-mentioned link please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Community Beginner ,
Nov 07, 2017 Nov 07, 2017

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My account is active, but no credits.

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Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

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I would suggest you to contact our support team. Please see the link shared above.

Regards

Twarita

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