Used credits on wrong stock footage

New Here ,
Feb 12, 2019

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I accidentally used my credits on a stock video that looked similar to the one I really wanted to use my credits on and now I have no credits. I was curious if I could refund my credits somehow and get the correct stock footage this time. If anybody could help I would deeply appreciate it!

Hi Melissa,

I apologize as we don't have any way of unlicensing a file once it is licensed.

Please Contact Customer Care for refund requests.

Regards,

Sheena

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Used credits on wrong stock footage

New Here ,
Feb 12, 2019

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Copied

I accidentally used my credits on a stock video that looked similar to the one I really wanted to use my credits on and now I have no credits. I was curious if I could refund my credits somehow and get the correct stock footage this time. If anybody could help I would deeply appreciate it!

Hi Melissa,

I apologize as we don't have any way of unlicensing a file once it is licensed.

Please Contact Customer Care for refund requests.

Regards,

Sheena

Views

68

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 12, 2019 0
Adobe Employee ,
Feb 13, 2019

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Hi Melissa,

I apologize as we don't have any way of unlicensing a file once it is licensed.

Please Contact Customer Care for refund requests.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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