UV problem on 3D stock for adobe dimension

New Here ,
Mar 14, 2018

Copy link to clipboard

Copied

I purchased this 3D item 187362789   and it won't allow me to place a decal on its surface. Its most likely a UV error on the model. If this can't be fixed, please can you credit my account back the £15 I paid? Thanks.

Hello Patrick,

In addition to Twarita's reply there have been some issues with the decal feature that the engineering team is working to resolve. We expect an update early next month.

EBQ

Views

99

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

UV problem on 3D stock for adobe dimension

New Here ,
Mar 14, 2018

Copy link to clipboard

Copied

I purchased this 3D item 187362789   and it won't allow me to place a decal on its surface. Its most likely a UV error on the model. If this can't be fixed, please can you credit my account back the £15 I paid? Thanks.

Hello Patrick,

In addition to Twarita's reply there have been some issues with the decal feature that the engineering team is working to resolve. We expect an update early next month.

EBQ

Views

100

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 14, 2018 0
Adobe Employee ,
Mar 14, 2018

Copy link to clipboard

Copied

Hi Patrick,

I really apologize for the inconvenience caused to you. Let me get this file checked for you by our product team. I will update you as soon as I hear from them. Appreciate your patience.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2018 1
Adobe Employee ,
Mar 16, 2018

Copy link to clipboard

Copied

Hi Patrick,

We have checked the above-mentioned file(3D model) with our product team and found that the file is faulty/ having some defects. We really apologize for the trouble you have faced with this file.

I have added 1 image license to your account so that you may use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 16, 2018 0
Adobe Employee ,
Mar 16, 2018

Copy link to clipboard

Copied

Hello Patrick,

In addition to Twarita's reply there have been some issues with the decal feature that the engineering team is working to resolve. We expect an update early next month.

EBQ

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 16, 2018 0
Resources
Buy Adobe Stock
Getting Started