I really apologize for the inconvenience caused to you. Let me get this file checked for you by our product team. I will update you as soon as I hear from them. Appreciate your patience.
We have checked the above-mentioned file(3D model) with our product team and found that the file is faulty/ having some defects. We really apologize for the trouble you have faced with this file.
I have added 1 image license to your account so that you may use it against a different image.
Hope that helps!
Feel free to update this thread in case of any additional questions.
In addition to Twarita's reply there have been some issues with the decal feature that the engineering team is working to resolve. We expect an update early next month.