Substance 3D Assets Library missing from Creative Cloud Desktop App (Windows 10/11 and macOS 13.2)

[SC3D Studio]

I have had an ongoing issue where I can't see Substance 3D assets in the CC Desktop app on either my Mac or my Windows (was 10, now 11) PC.
I have been in contact with Adobe Support. Still, they can't rectify the issue even after using a remote control to try many things, including complete clean installs and Registry Edits to purge anything from Adobe.

It should look like this:

(from another user support post)

But instead, I see this:

(Screen Cap)









Support said they would contact someone else in the back end, but I thought I'd also post this here.
Hopefully, it is cleared up because using the web substance 3D asset store via the web launcher is really frustrating.

Cheers,
Sean

[Marion3D]

Hey,
Let me investigate and get back to you on this - but can you first let me know which version of the creative cloud desktop app you are using? 
You can find the app version in the creative cloud menu > About creative cloud. It could be something similar to 5.9.0.4523 for example

[Marion3D]

@SC3D Studio can you please let me know the version of the creaztive cloud app you are using?