• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Substance 3D Assets Library missing from Creative Cloud Desktop App (Windows 10/11 and macOS 13.2)

New Here ,
Jan 24, 2023 Jan 24, 2023

Copy link to clipboard

Copied

I have had an ongoing issue where I can't see Substance 3D assets in the CC Desktop app on either my Mac or my Windows (was 10, now 11) PC.
I have been in contact with Adobe Support. Still, they can't rectify the issue even after using a remote control to try many things, including complete clean installs and Registry Edits to purge anything from Adobe.

It should look like this:

Screenshot 2023-01-25 135237.png(from another user support post)





 

 

 

 

But instead, I see this:


Screenshot 2023-01-25 153510.png(Screen Cap)









Support said they would contact someone else in the back end, but I thought I'd also post this here.
Hopefully, it is cleared up because using the web substance 3D asset store via the web launcher is really frustrating.

Cheers,
Sean




Bug Unresolved
TOPICS
Community Assets , Discussion , Premium Assets , Technical Support

Views

165

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
2 Comments
Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

Copy link to clipboard

Copied

Hey,
Let me investigate and get back to you on this - but can you first let me know which version of the creative cloud desktop app you are using? 
You can find the app version in the creative cloud menu > About creative cloud. It could be something similar to 5.9.0.4523 for example

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 30, 2023 Jan 30, 2023

Copy link to clipboard

Copied

LATEST

@SC3D Studio can you please let me know the version of the creaztive cloud app you are using?

Votes

Translate

Translate

Report

Report
Resources