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Can't access substance assets site

New Here ,
Apr 08, 2022 Apr 08, 2022

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Several users try logging into : 

https://substance3d.adobe.com/assets/

 

But get an error message that reads:

gurus59587123_0-1649434971990.png

 

The users have valid Substance 3D collection licenses assigned to their email addresses which they are using to try to log in.

The same credentials worked to license their adobe apps.

 

Any help would be appreciated.

Thanks

 

 

TOPICS
Community Assets , Technical Support

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correct answers 1 Correct answer

Adobe Employee , Apr 11, 2022 Apr 11, 2022

Hi Gurus,
Are you logging in using the Adobe login? From that error it looks like you might be entering your Adobe login info in the Substance accoun login fields

Screenshot 2022-04-11 at 09.35.40.png

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Hi Gurus,
Are you logging in using the Adobe login? From that error it looks like you might be entering your Adobe login info in the Substance accoun login fields

Screenshot 2022-04-11 at 09.35.40.png

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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