how do i access substances from the substance library now?

Forum|Forum|4 years ago
March 14, 2022
1 reply
2322 views

Hi

Would somebody be able to explain how i go about downloading substances from the substance library now Adobe has merged?

I have an adobe license that is run by my IT team, which i normally just log into adobe with and download whatever software i need. However, when i go to https://substance3d.adobe.com/ it still tells me i need to sign up to download 😞 . Under my account it says im a 'user' and the IT team is a 'viewer'. Do they need to link an account or something?

thanks for your help

Nick

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Marion3D

Community Manager

Hi Nick,

If you want to download 3D assets using your Adobe account you need to be added to your team's Substance 3D subscription. It you are only set as a viewer and not a user it means you have not be assigned a license yet. Please reach out to your admin!

Also, with the way you phrase things it seems like you previously had access to 3D assets via your Substance account? This is still possible until the end of September, you need to log out from your Adobe account and log in with Substance (top of the login popup). There you will be able to access your previously licensed assets and any remaining download points you have not used.

N

nickh74394646Author

Inspiring

Hi - thanks the reply!

Currently when i log into creative cloud, i have access to all the software (including the substance suite) which is why i was wondering why its still telling me to register.

There is a message saying i should link my substance account. But then im wondering how things will work - as we have multiple Creative cloud licenses in our team, but as far as i know only 1 substance account. Would we all get access to the substance collection?

After september - will we no longer be able to access the substance source library? (im a little confused)

thanks very much for your help!

N

Marion3D

Community Manager

So just to be absolutely clear... because we are are team of X licenses we will no longer have access to ANY of the substance source library after September?! But if i was to use an individual license Id be able to? Thats pretty bad 😞

Unfortunately it is not technically possible to link the Substance pro accounts with the Adobe Teams accounts, as they don't work the same way and it can't be done (it is technically possible to do with indivividual accounts since the Substance and the Adobe ones work the same way, which is why it's possible to link those ones)

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