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N
nickh74394646
Inspiring
March 14, 2022
Question

how do i access substances from the substance library now?

  • March 14, 2022
  • 1 reply
  • 2359 views

Hi

 

Would somebody be able to explain how i go about downloading substances from the substance library now Adobe has merged?

I have an adobe license that is run by my IT team, which i normally just log into adobe with and download whatever software i need. However, when i go to https://substance3d.adobe.com/  it still tells me i need to sign up to download 😞 .   Under my account it says im a 'user' and the IT team is a 'viewer'. Do they need to link an account or something?

 

thanks for your help

Nick

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1 reply

Marion3D
Community Manager
Marion3DCommunity Manager
Community Manager
March 14, 2022

Hi Nick,

 

If you want to download 3D assets using your Adobe account you need to be added to your team's Substance 3D subscription. It you are only set as a viewer and not a user it means you have not be assigned a license yet. Please reach out to your admin! 

Also, with the way you phrase things it seems like you previously had access to 3D assets via your Substance account? This is still possible until the end of September, you need to log out from your Adobe account and log in with Substance (top of the login popup). There you will be able to access your previously licensed assets and any remaining download points you have not used.

N
nickh74394646Author
Inspiring
March 14, 2022

Hi - thanks the reply!

 

Currently when i log into creative cloud, i have access to all the software (including the substance suite) which is why i was wondering why its still telling me to register. 

 

There is a message saying i should link my substance account.   But then im wondering how things will work - as we have multiple Creative cloud licenses in our team, but as far as i know only 1 substance account. Would we all get access to the substance collection?

 

After september - will we no longer be able to access the substance source library? (im a little confused)

 

 

thanks very much for your help!

N

 

Romain3D
Community Manager
Romain3DCommunity Manager
Community Manager
March 22, 2022

oh boy. ok - this is super confusing! 🙂 

When you say I have not been assigned a license yet - what license do you mean exactly?  I currently have a fully functioning Adobe teams account/license where im able to download any piece of software i like - just not able to access the substance source library. 

 

Ill contact our IT department though as suggested to see if there's anything they can do to help

thanks for your help

N


Hello @nickh74394646 

Maybe I can try helping you

 

To be allowed to purchase materials within your company, you need to be assigned a license from your administrator within your company. Your administrator should have access to this website and check if he indeed assigned you the Substance 3D product or not : https://adminconsole.adobe.com/

 

To know if you've been assigned a license or not you can check on 3D Assets website what is the "role" that has been assigned to you in your company. In the example below I only have a license assigned on Adobe Inc. company. I need to switch to this company to then be able to make a purchase.

 

Let me know if you have further questions,

Romain

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