Linked Allegorithmic Account with Adobe: All Assets and Points have DISAPPEARED

Forum|Forum|3 years ago
October 24, 2022
1 reply
335 views

Hi there,

I linked our Allegorithmic Account, as was mandated, ages ago, but all of our purchased assets and all of the points (3000+) have completely disappeared.

Please can we have these placed back into our account ASAP?

Thanks

T

This topic has been closed for replies.

kglad

Community Expert

use the contact tab on your admin console.

T

TimmeeeaaaahhAuthor

Known Participant

We cannot get a subscription to Substance, due to other posts I have in here, so it doesn't appear in our software list... therefore I cannot raise any helpdesk things.

All of this is getting rather ridiculous. 😞

kglad

Community Expert

Technically it isn't, it's a web portal thing, but when you raise a helpdesk call, you have to specify which tool from your available subscriptions, is causing the problem... Substance doesn't appear, nor does anything relating to Substance.

I appreciate your help though. I just wish there was a way to 1, buy Substance Licenses (we've been waiting nearly a year for Adobe to sort this out) and 2 to raise proper support queries.

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