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D
drawntodeath
Participant
February 4, 2023

Perpetual License Substance Designer keeps crashing.

  • February 4, 2023
  • 1 reply
  • 180 views

I'm not sure who supports the old perpetual licenses now but I have been unable to use Substance Designer for months. I purchased a perpatual license years ago and I am using 2018.2.2 every time I place a node the program closes. I can open Substance files, and import images, but as soon as I place a node it crashes. I can not afford to pay for the subscription service at the moment and I just want to be able to use the software that I have already paid for. 

1 reply

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
February 6, 2023

Hi @drawntodeath,

 

Thank you for reaching out to us and do not worry, we will go to the bottom of your problem.

 

Could you send me your log file (Help>export log) so I can dig deeper into these crashes ? In the meantime, if not already done, you can check that your TDR value is not too low and that your graphic drivers are up to date (always good to check).

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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