Substaince Designer is crashing every time i select other Meshes

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Substaince Designer is crashing every time i select other Meshes in 3D view. It also happens when i Change Render Typ or anything Else realated to the 3D view Window. I dont know what to do, please Help me.

Luca Giarrizzo

Community Manager

Hello Nadine,

Thank you for sending the crash report. I can confirm this crash is the same that has been impacting several other users and our engineers are working on a fix. Unfortunately I cannot share an ETA for that at this point in time.

In the meantime, you may also try downgrading your NVIDIA driver to a 56x.xx version. You can find NVIDIA graphics drivers here. Please let me know if that helped.

Best regards.

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Luca Giarrizzo | Quality Engineer - Substance 3D Designer | Adobe

N

nadine_4725Author

Participant

hey thanks for the reply i send a crash report. my email is "maguma2@web.de"

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nadine_4725Author

Participant

i tested it on vulkan but same thing it still crashes

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Cyril Dellenbach

Community Manager

Hello Nadine,

Thank you for the report.

We are in fact investigating into a similar bug related to the 3D view, but we currently don't have a 100% repro.

I can't guarantee this will work, but I advise you to switch engine to Vulkan and see if it helps.
Tools > Switch Engine... > Vulkan

In addition, could you share your log file

Help > Export log...

so we can take a look at your configuration and check what's happening before the crash. Also, when the crash report window pops up, I strongly advise you to fill it and leave us your e-mail address. This way, we'll have way more data to investigate and we'll be able to keep you posted on the matter.

Best regards,

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Cyril Dellenbach (Micro) | Product Manager | Substance Painter

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